Refund policy
Effective Date: July 2026
At DriveVolt Global, we are committed to supplying high-quality automotive parts, diagnostic tools, and solar products. If you are not completely satisfied with your purchase, we are here to help.
Return Period
Customers shipping to African countries may request a return within 28 days of receiving their order.
Customers shipping to European Union (EU) countries have the legal right to cancel or return their order within 14 days of receiving it, in accordance with EU consumer protection laws.
Return Eligibility
To qualify for a return, your item must:
- Be unused, uninstalled, and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and components.
- Be accompanied by proof of purchase (receipt or order confirmation).
Before returning any item, please contact us at:
Email: info@drivevoltglobal.com
Please do not send products back without first contacting us. We will provide the appropriate return instructions and return address.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, missing parts, or you received the wrong product, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Installed or used auto parts
- Installed electrical or electronic components
- Custom-made or special-order products
- Clearance or final-sale items
- Gift cards
- Digital products
If you are unsure whether your item is eligible for return, please contact us before placing your order.
Exchanges
If you ordered the wrong item, the quickest solution is to return the original product (if eligible) and place a new order for the correct item after your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at:
Return Shipping Costs
If the return is due to our mistake (incorrect item, defective product, or shipping damage), DriveVolt Global will cover the return shipping costs.
For all other approved returns, customers are responsible for the return shipping costs unless otherwise agreed.
Contact Us
For any questions regarding returns or refunds, please contact:
DriveVolt Global
Email: info@drivevoltglobal.com
We are committed to providing reliable products and excellent customer service to customers across Europe and Africa.